Support
Help for the FolderNetwork phone app, desktop sync app, and workspace portal.
Company workspace. FolderNetwork is provided by your organisation. Your workspace administrator can reset access, revoke a lost phone, and change folder permissions. Start with them for account or access problems.
Contact us
Product and app support: support@folder.network
Privacy and data requests: privacy@folder.network · Privacy policy
Common help
- Sign-in. Use the email your company invited. If you cannot sign in, ask your workspace administrator to check your invite or reset your password from the portal.
- Lost or replaced phone. Ask your administrator to revoke the old device in the portal, then sign in again on the new phone.
- Uploads stuck. Confirm network connectivity, that the app is signed in, and that your workspace still has storage room. Force-quit and reopen once; if it still sticks, email support with your workspace name and approximate time.
- Wrong files or folders. Access is set per person on the server. Your administrator controls what you can see.
App Store / Play review
If you are reviewing FolderNetwork for a store listing, email support@folder.network with “App Review” in the subject and we will provide a demo workspace and sign-in.